We are so grateful that you’re giving us another chance. But we get it. We know we need to do better, and we‘re sorry—but sometimes we need to show we’re sorry. So . . . here you go. Since you are so graciously giving us another chance—as our way of saying thank you—we are giving you 10% off your next service invoice, up to a $300 discount. We hope that sounds okay. We really are sorry and we really are grateful, so we hope you’ll accept this token of our gratitude.